We offer free shipping worldwide to nearly every country around the world, using trusted international carriers to ensure that your package arrives quickly and securely. We also provide free flat-rate shipping to most destinations for all our products.

Order Confirmation

After successfully placing your order, you will receive an email confirmation from us. If you have any special requests for your order, please contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.com as soon as possible before your item begins the processing stage.

Processing

For orders with multiple items, the processing time will be determined by the item with the longest processing time. We conduct thorough quality checks on your items and ensure they are properly packed before preparing them for shipment. Most orders can now be shipped within 24 hours, but some orders may require 3-5 business days depending on stock availability. It’s important to note that the processing time is separate from the shipping time, and the total time to receive your order is the sum of the processing time and the shipping time. If you encounter any issues with your order, please contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.com for assistance, and our dedicated customer service team will contact you within 24 hours.

Shipping

We partner with major international shipping companies to offer different shipping methods. You can choose your preferred shipping method on the Order Information page during the checkout process. Please be aware that shipping times may be affected during public holidays, as manufacturers and couriers may limit their operations during these times. While this is beyond our control, we will strive to improve on this issue.

Delivery

Please note that it may take a few days for tracking numbers to become active on the tracking website. If the information is not available, please try again later. Rest assured that the estimated shipping time remains valid, regardless of tracking site updates. We highly recommend that customers purchase a tracking number and shipping insurance during checkout for peace of mind while awaiting their package.

Tax

It’s important to note that all packages are shipped from different warehouses. Our items are shipped duty-free, but import taxes may occur based on your country’s customs and shipping method. You may check with your local Customs Office for more information.

Contact Us

If you experience any issues during the shipping process or after receiving the item, please feel free to click the upside button to contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.com. Our customer service representatives will provide you with a satisfactory solution.

Shipping FAQs

1. Do you ship to my country and what are the shipping rates?

We offer free shipping worldwide, aiming for fast and secure delivery of items to our customers.

2. Does the product price include the shipping price?

Yes, the product price includes the shipping price.

3. How do I know if my items have been shipped or not?

Once your items have been dispatched, we will send a notification email to your registered email address. The tracking number is usually available within a few days after dispatch, and we will update the tracking information on your account.

4. How do I track my order?

Once we provide you with the tracking number, you can check the delivery status online by accessing the website of the relevant delivery company.

5. Why is my tracking number invalid?

Tracking information typically appears 2-3 business days after dispatch. If a tracking number is not searchable after this period, there are several possible causes. We advise you to contact us with your order number, and we will contact the shipping company to provide you with further information.

6. If Customs duties are incurred, who is responsible for them?

The buyer is responsible for clearing customs and paying the relevant Customs duties as Customs is a governmental agency responsible for regulating shipments entering a specific country or region.

7. If my items are detained by Customs, who is responsible for clearance of the items? What if my parcel is seized by Customs?

If the items are detained by Customs, the buyer is responsible for clearance. We use discreet designations for adult products to facilitate efficient clearance. In the event of confiscation, we are prepared to refund half of the purchase price.

8. After payment has cleared, how long do I wait until my order is sent out?

Our handling time is 3 business days, so your item(s) will generally be sent out within 3 business days.

9. Do I need to sign for the package in person?

Whether you are required to sign in person or if someone else can sign on your behalf is determined by your local post office. We recommend signing in person to avoid theft or delivery issues. If you require personal signature confirmation, please indicate this when placing your order, and we will assist in tracking and confirming the delivery status.

10. How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. Under normal circumstances, we offer free delivery to your country using the China International Post epacket or Dutch Post for postal transshipment and delivery to your destination. However, if you cover any difference incurred in the shipping cost, it may be possible for us to update the shipping method if you contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.comwithin 48 hours during the order processing stage.

11. How do I change my shipping address?

If you wish to change the shipping address after placing an order, please contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.com within 48 hours as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

12. When will my package be shipped and when will I get it?

Under normal circumstances, we offer free delivery to your country using the China International Post Epacket or Dutch Post for postal transshipment and delivery to your destination. The estimated delivery times for each option are as follows:

China International Post Epacket:

EU and USA: 10-25 days

Russia: 20-35 days

Netherlands Post:

EU: approximately 20 days

Asia: 25-35 days

South America or Africa: approximately 60 days

Please note that these are approximate delivery times and can vary depending on various factors. The shipping process and delivery time vary depending on the availability of the product and the shipping carrier. If the product you ordered is in stock, we will dispatch it from our warehouse to China International Post Company on the same day you place your order. If the product is not in stock, we will contact you via email to discuss options such as changing to another item, waiting for restocking or issuing a refund.

After China International Post receives the package, it will be sent to Hong Kong International Airport, where it will await a flight to your destination country. This waiting period usually lasts 5 to 10 days, but can sometimes be longer, though typically not exceeding 20 days.

Once the package is scheduled to board the flight, it will fly to your destination country and undergo customs clearance, which usually takes 3 to 5 days under normal circumstances. However, please note that there may be additional time required if customs inspections or document requirements arise, though this is rare.

After customs clearance, the package will be handed over to the postal service of your country and transferred to the local post office in your city. This transit period typically lasts 7 to 10 days, followed by 1 to 3 days of delivery by your local post office, including weekends and holidays.

Please keep in mind that these are estimated delivery times, and specific timing will depend on the actual tracking information. Various factors in the shipping and customs processes, such as waiting for scheduled flights or customs clearance, may cause changes in delivery time