Quality and 30-Day Returns Guarantee

We take pride in the quality of our products and have strict quality control checks in place. For your peace of mind, we offer a comprehensive 30-day return guarantee for all orders. You can buy with confidence and expect a great shopping experience.

Returnable Items

Items that can be returned, refunded, or exchanged within 30 days of receiving must meet the following criteria:

1. Faulty items that are damaged, broken, or soiled upon arrival.
2. Items received in the incorrect size or color you ordered.
3. Unopened and unused items that have not met your expectations within 30 days of receiving.

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30-day warranty time frame.
2. Opened or used items.

Return Process and Time Frame

To ensure a smooth return process, please follow these steps:

1. If your item is returnable, please contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.com stating your order number, product name, and reason for return.
2. Our customer service team will respond within 24 hours, and provide you with a Return Merchandise Form (RMA), and our return address.
3. Please return the item according to the instructions on the RMA form and provide return proof in the form of a tracking number and a valid return receipt.
4. Once we receive the returned item, we will email you and arrange an exchange or refund within 3 days. Please allow 3-6 business days for our after-sales team to process your request. The refund times are as follows:

• For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

Return Shipping Costs & Address

Our goal is to offer services that benefit all our loyal customers. Here are some important points:

1. All shipping fees, including return or exchange shipping fees, are at the customer’s expense and are non-refundable.
2. It is recommended to use the cheapest registered airmail method for return shipping.
3. If the package is lost or undelivered, please contact your local post office to prevent further issues.

We also offer additional guidance and support for various scenarios related to package delivery, loss, and return.

Return FAQs

1. How can I return purchased items?

Before returning any items, please ensure you meet our return criteria and follow these instructions:

Feel free to contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.com with the original order number, reason for exchange, photographs showing the problem, details of the replacement item, and your shipping address and phone number via Facebook or email.

Please be aware that we cannot process any returned items that have been sent back without our prior agreement. All returned items must have an RMA (Return Merchandise Authorization) number. After we have agreed to accept the returned item, please ensure to include a note in English with your order number or PayPal ID so that we can locate your order information.

The return or RMA process can only be initiated within 30 calendar days from when you received your items. We can only accept returned products that are in their original condition.

2. When can an item be exchanged or returned?

Quality Issues:

We do not accept returns or exchanges for products those packaged opened and used as well as those without quality issues after they have been sold. Please carefully review the style, including color and features, before purchasing, and consider it carefully before placing an order. Returns and exchanges are only available for quality issues, and buyers need to request returns and exchanges within 24 hours of receiving the goods. Please do not use EMS for returns and exchanges, otherwise, we will not cover the return shipping cost. We will resend the goods within 3 working days after receiving the returned goods.

Although we carefully check all merchandise for visible defects and damage before shipment, it is the buyer’s responsibility to inspect the product upon its arrival to ensure it is free from any defects or problems. Damaged goods due to client negligence or items without the original packaging will not be accepted for a refund.

Mis-shipment:

We will exchange your product in cases where the purchased product does not match the item ordered. For example, if it is not the color you ordered (perceived color differences due to your computer monitor will not be exchanged), or if the item you received does not match the style that you ordered.

Please note:

All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only be processed for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the original packaging removed. If an item we receive has been opened, has had its original packaging removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and undamaged.

3. Where should I return the item?

After feeling free to contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.com and reach a mutual agreement, you can send the item(s) to us. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.

4. Should I return and get a refund for the payment for the broken items used?

No, we do not accept refunds for those packaged opened, and used, not to mention those broken

Regarding the shipment declaration for returning broken items to us, if you are required to declare the parcel, it would be best to use unrelated names such as “gifts,” “toy gifts,” “electronics,” or “broken electronics parts.”

Additionally, please ensure that the value is marked lower than US$35, as this will facilitate customs clearance in China.

For resellers who do not want to return a single item, you can replace the item for your customers and collect the unopened and unused items within one or two months (within the warranty period) to send them back to us. When you are ready to return the items, please contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.com, and we will process the replacement for all of them together.

For any further inquiries, please contact us or message yourvibrators via Facebook or send an email to sales@yourvibrators.com with as much detail as possible to assist you more efficiently.